Frequently Asked Questions

Everything you need to know about shopping at BONKERS

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to initiate a return and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment for the best results.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my BONKERS apparel?

To ensure longevity, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are also printed on the internal garment tag.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.